1. General

What is FlexClub?

FlexClub is a vehicle subscription marketplace offering members the most flexible way to shop for vehicles. Members can choose from a wide selection of offers from our vehicle partners, such as Avis, Barloworld, Europcar and Motus. Our members enjoy the convenience of an all-inclusive monthly fee for their vehicle, which means no need to worry about insurance or maintenance. Vehicle subscriptions offer maximum flexibility, allowing members to return, swap or buy their vehicle at any time.

Who is FlexClub for?
FlexClub is for anyone who wants to avoid the hassle and risks of buying a vehicle using traditional vehicle financing. We are ushering in a more flexible and convenient vehicle shopping experience for digitally-savvy customers in markets like South Africa and Mexico.
Which cities does FlexClub operate in?
FlexClub is currently available nationwide in South Africa; and in Guadalajara in Mexico.
What are the benefits of joining FlexClub?

Ultimate Flexibility
· No long-term contracts. Swap, pause or cancel your subscription.

All-Inclusive Fees
· No need to worry about maintenance or insurance. That's right, no more worries about those what-ifs, we do it all for you.

The simplest way to shop
· Order your vehicle and have it delivered to your door all from the comfort of your couch. Say goodbye to the hassle of vehicle shopping.

Vehicles that never get old
· Your vehicle will seamlessly get swapped for a newer model at the end of every purchase window.

How do I contact FlexClub?
Members are always welcome to reach us via WhatsApp on +27 60 070 2314, email us on support@joinflexclub.com or via our social media channels.
What is a vehicle subscription?
A vehicle subscription provides flexible long-term access to vehicles through one all-inclusive monthly fee. The single monthly fee is comparable to the monthly cost of combining the vehicle financing, insurance, maintenance plan and vehicle tracking. The key differences with vehicle subscriptions are that there are no multi-year commitments, no large upfront deposits and no obligations to make balloon payments at the end. Members always have the freedom to return, swap or buy the vehicle at any time.

2. How does FlexClub work?

Which documents do I need to apply to become a Member?

Applying for a vehicle subscription is simple. Be sure to have the following on hand:

  • A Valid Drivers Licence
  • A Valid ID or Passport
  • Recent Proof of Address
  • Your online banking credentials 
Unfortunately, we do not accept temporary ID or Drivers Licences.
How do I get started?
Ready to join the Club? Become a member by following these 6 simple steps:
  1. Select your vehicle
  2. Create your FlexClub profile
  3. Assess your affordability status
  4. Schedule your vehicle delivery
  5. Pay your first subscription fee
  6. Get on the road!
I do not have a South African smart ID card
You can use your passport or green ID book. If you are not taking a picture using your phone, please ensure it is uploaded in jpeg format. Where the back image of the ID is requested, you can upload the front image again.
I'm struggling to verify my identity. What should I do?
Follow the prompts to verify your identity either on your mobile phone or desktop. Ensure that you rotate your head slowly, while the green ring fills up. Please note that you will not be able to register if your documents are not uploaded in the correct format.
I have a foreign bank account, can you still assist?
Yes, we are indeed also able to assist international members. Please reach out to support@joinflexclub.com if you get stuck at the affordability verification step.
How does FlexClub evaluate eligibility? Which vehicles can I afford?
The affordability verification is predominantly based on the ratio of monthly income to the subscription fee. Other factors such as available balance are also taken into account. As a guideline, we recommend spending less than 30% of your monthly income on your subscription.
How does FlexClub work with vehicle rental companies?
On the FlexClub marketplace, we have a range of partners offering vehicle subscriptions to members. Some of our partners are vehicle rental companies who choose to work with FlexClub to help improve the digital experience of their vehicle subscription offers.

3. Vehicle selection

What vehicle options do you offer?
Each of our partners offer a variety of vehicle makes and models on our marketplace. The selection of vehicles is continuously being updated and you are welcome to submit suggestions for models not available on the marketplace.
What does ‘vehicle subject to availability’ mean for me?

Due to the global chip shortage impacting all vehicle manufacturers worldwide, vehicle supply is subject to availability from our vehicle partners. Should we be unable to fulfil your vehicle selection, we will inform you and offer the closest available alternative to your preferred vehicle. While our team will make every effort to source your preferred vehicle, we may not always be able to accommodate your request. Should we be unable to fulfill your vehicle choice, we'll inform you as soon as possible and offer you the closest available alternative.

Can I choose the colour of my vehicle?
Cars on the marketplace typically have the highest availability in white or silver. You are welcome to communicate your preferences by writing to support@joinflexclub.com and our partners will do the best they can to accommodate, but no guarantees on colour are possible.
What mileage are vehicles delivered with?
All vehicles typically have a mileage of less than 10,000km, unless indicated differently on the marketplace.
Are there products available for more than 3000km per month?
At present, 3,000km per month is the highest mileage bundle available.
Is maintenance and insurance covered by my vehicle subscription?
All private vehicle subscriptions are fully-inclusive, meaning there is no need to purchase separate insurance or maintenance plans. In the event of an accident, a liability may be due, which is similar to an excess associated with most insurance products. Not applicable to commercial or motorbike products. 
Does unused mileage carry over to the next month?
No, unused mileage does not carry over each month on private subscriptions.
How often can I swap vehicles?

One of the major benefits of subscribing to a vehicle is that you have the flexibility to change your vehicle, once a month around your subscription renewal date. Want to spend your next month in an SUV to make the upcoming road trip more comfortable? No problem!

What is the penalty if I scratch or dent the vehicle?
If the vehicle partner deems that the damage is significant and needs to be repaired, the cost of the repair is for the customers' account up to a maximum of the incident liability amount.

4. Payments

How do payments for my vehicle subscription work?
Your subscription fee will be charged to the card that you provided, on the same day each month. Should you prefer to process payments via EFT, please contact support@joinflexclub.com
When do I make payment for the first month?
All subscriptions are paid for in advance. This means the vehicle cannnot be delivered until the first subscription payment has been successfully processed.
What happens to traffic fines and tolls?
All traffic fines and tolls incurred with the vehicle are billed seperately, and will be communicated accordingly. All vehicles have a pre-installed e-tag and will be subject to toll charges.
What's not included in my monthly subscription fee?

Your monthly FlexClub subscription fee includes the cost of your vehicle, insurance, maintenance as well as vehicle tracking. The following charges aren't included in your monthly subscription fee: 

  • Fuel
  • Toll fees
  • Traffic fines
  • Incident excesses
  • Cleaning fees
  • Extra mileage
How can I change my payment profile?

You can update your billings information by contacting support@joinflexclub.com

 

5. Vehicle delivery

Does my vehicle have to be delivered to home?
We can deliver your car to your work or home address. You can also request to collect the car from one of our partner locations.
How do I change my selected delivery address?

You will need to notify us of any changes at least 48 hours prior to the delivery of your vehicle. You can notify us by contacting support@joinflexclub.com or sending a message on Whatsapp to +27 60 070 2314.

If I change my delivery date, will this affect my billing date?
The amount charged to your card in the first month will be the full monthly subscription amount. Changing the delivery date will only affect the day of the month the charges are processed moving forward.
Why do I need to sign a contract with the provider of the vehicle?
All subscriptions on the FlexClub marketplace are provided by a wide range of partners. Your subscription agreement will always be with the partner providing the vehicle to you.
Which areas can the vehicle be delivered to?

We arrange delivery in most areas within the cities available on our marketplace. If in doubt, you're welcome to reach out to support@joinflexclub.com

How do I schedule vehicle delivery?
The vehicle delivery step is covered during your checkout process. You will be prompted to provide a delivery address and preferred date/time for the delivery.
Can I reschedule my delivery?
You are welcome to cancel and reschedule your vehicle delivery up to 24 hours before the selected date by emailing support@joinflexclub.com. Late cancellations may incur an additional charge.

6. During your subscription

How do I swap my vehicle?

You can arrange your vehicle swap at the end of a monthly cycle by contacting support@joinflexclub.com.

How often will my vehicle be automatically swapped for a newer model?
This depends on the terms of the auto-swap window from the vehicle partner. Most vehicles will automatically be swapped within 11 months of the subscription start date, or when the vehicle has reached the maximum mileage threshold (typically 30,000km).
Is it possible to return a vehicle in the middle of the month?
You may return the vehicle at any time but you will forfeit any unused days already paid for in that billing cycle. 
What happens if I exceed my mileage package?

If you exceed your mileage limit, the surcharge will be billed seperately. Please see details of mileage bundles on the subscription offer page for your selected vehicle.

Why do I need to share my monthly mileage?
All vehicle subscriptions include specific mileage bundles. Any mileage travelled beyond your selected bundle will be billed separately. In an effort to confirm the accuracy of the mileage reading and ensure you are billed correctly, each month we ask members to confirm their mileage.
What if I decide to order a second additional vehicle?
If you would like to add another car to your existing subscription, please reach out to support@joinflexclub.com
Are additional drivers permitted to use the vehicle?
Yes, registered drivers may utilize the vehicle. Additional drivers may be added on request by sending a mail to support@joinflexclub.com. 
Are there any penalties for cancelling my subscription?
We offer total flexibility, meaning no penalties if you decide to stop your subscription.
Can I pause my subscription temporarily if I am travelling outside the country with plans to restart when I return?
Absolutely! You’re welcome to pause your subscription on or before your subscription renewal date. The vehicle will need to be returned to the Vehicle Partner. Once you’re ready for us to deliver another vehicle, simply inform one of our member representatives. Importantly, the vehicle will not be the exact same car you returned.
What is the process when the vehicle needs a service?
In most cases, you will receive a notification informing you when the vehicle is due for service. Depending on the Vehicle Partner, they may recommend swapping your vehicle for a newer model at that point. If the vehicle is not swapped, the notification will include information on how we will facilitate the service to ensure it is as convenient as possible.
How can I end my subscription?
You can cancel your subscription at any time without penalties, however we don't refund usused subscription days. To end your subscription, simply contact support@joinflexclub.com informing them of when you would like to return your vehicle.

7. Connecting bank statements

Does my bank allow me to digitally share my bank statement?
At the moment, only members who bank with either ABSA, Capitec, FNB, Nedbank or Standard Bank are able to digitally link their bank statements. 
Does linking my bank statements provide FlexClub with the ability to make payments from my account?
Absolutely not, your bank simply provides us with the ability to view your bank statements. No transactions can be initiated while we view these statements.
Is it safe to link my bank statements?

Yes, in fact it's the most secure way of sharing sensitive financial information like bank statements and guarantees that the data was not manipulated in any way.

Importantly, we cannot see any of your bank login credentials as you are redirected to your bank login when consenting to our viewing access. The viewing access provided to us relies on the most sophisticated encryption and security protocols.

Your consent for us to view the account can also be revoked at any time, though may impact your ability to continue subscribing for a vehicle.

Do you store data from my bank statements?
Yes, the bank statement data is stored alongside other data such as your full name, email, identity number. All data shared with FlexClub is protected by the strongest encryption and security protocols.
Is my data shared with any 3rd parties?
Your personal bank statement data will never be shared with 3rd parties at any point. We take security incredibly seriously and ensure that all data is stored in a secure database that is only accessible via multiple security layers to prevent unauthorised access.
Can I disconnect the digital link to my bank statements?
Yes, you can disconnect our viewing access to your bank statements at any time on your Dashboard. Please note that disconnecting our ability to view the bank statements may impact your ability to continue with your subscription.